Matrixify team processes all support tickets within 25 hours. If you haven’t received a reply from us, it means that either we didn’t receive an e-mail from you, or you didn’t receive our reply. In that case, please, try reaching us via Slack. E-mail across the internet is not a guaranteed service.
Maibo is the Matrixify Support AI assistant that replies to all Matrixify app-related questions, concerns, and issues.
Maibo is developed in-house using the top LLMs available. It is trained and optimized specifically on the Matrixify app functionality, features, and knowledge base.
Our human support agents are reading through most of the Maibo-sent messages in all channels to ensure the AI response quality and to catch any potential gaps or issues in the AI assistant’s knowledge.
Our support team is here to guide you every step of the way — from explaining features and file structure to helping troubleshoot errors and job issues.
Matrixify is a self-service app, so you stay in control of your data and actions, while we provide clear guidance, documentation, and expert advice.
If you’re looking for hands-on help with creating files, running Imports or Exports, or configuring your store, you can work with an agency or expert from our Trusted Matrixify Experts page.
These are professionals we’ve collaborated with on many projects and trust for their Matrixify and Shopify expertise.
